Frequently Asked Questions
Find answers to common questions about bookings, payments, and travel services
Flight Bookings
Common questions about flight reservations
How do I book a flight?
Search for your desired route using our flight search feature. Select your preferred flight based on timing, price, and airline. Enter passenger details and complete the booking by making payment.
Can I cancel my flight booking?
Yes, flight bookings can be cancelled. Cancellation charges apply based on the airline's policy and the timing of cancellation. Refunds are processed within 5-7 business days.
How do I check my flight status?
You can check your flight status by entering your booking reference number in the 'My Bookings' section of your dashboard. Real-time updates are available for departures and arrivals.
What is the baggage allowance?
Baggage allowance varies by airline and ticket type. Generally, economy class allows 15-25kg checked baggage and 7kg carry-on. Please check your specific airline's policy for exact details.
Hotel Reservations
Everything you need to know about hotel bookings
How do I book a hotel room?
Browse our hotel listings, select your destination and dates. Choose from available rooms based on your preferences. Review amenities, pricing, and guest ratings before confirming your reservation.
What is the check-in and check-out time?
Standard check-in time is 2:00 PM and check-out time is 11:00 AM. Early check-in or late check-out may be available upon request and subject to availability.
Can I modify my hotel booking?
Yes, modifications are allowed subject to availability. Changes to dates or room type may incur additional charges. Contact our support team for assistance with modifications.
What amenities are typically included?
Most hotels offer complimentary Wi-Fi, breakfast options, room service, and access to fitness facilities. Premium amenities vary by property and room category.
Payments & Refunds
Payment methods, refunds, and billing information
What payment methods are accepted?
We accept all major credit cards (Visa, MasterCard, American Express), debit cards, net banking, UPI, and popular digital wallets. Payment is secured with SSL encryption.
How do I request a refund?
Refund requests can be made through your booking dashboard or by contacting customer support. Refund processing time varies: credit cards take 5-7 business days, while UPI and wallets take 2-3 business days.
Are there any hidden charges?
We believe in transparent pricing. The final price includes all taxes and fees. Payment gateway charges may apply as per your bank's policy. No hidden fees are added during checkout.
How do I use a promo code?
Enter your promo code during the checkout process in the designated field. The discount will be applied instantly if valid. Only one promo code can be used per booking.
Account & Profile
Managing your account and personal information
How do I reset my password?
Click on 'Forgot Password' on the login page. Enter your registered email address. You'll receive a password reset link. Follow the instructions to create a new password securely.
How do I update my profile information?
Log in to your account and navigate to 'Profile Settings'. Here you can update your name, contact details, and travel preferences. Changes are saved automatically.
What should I do if I can't log in?
First, verify your email and password are correct. Clear your browser cache and cookies. If problems persist, use the 'Forgot Password' option or contact support for assistance.
How do I delete my account?
Account deletion requests can be made through customer support. All your personal data will be permanently removed within 30 days. Note that this action cannot be undone.
Need More Help?
Our customer support team is available 24/7 to assist you with any queries
Email: qasrodyssey@gmail.com
Phone: +91 90466 48594
Hours: 24 hours a day, 7 days a week